Cleaning Procedures

Sunshine Cleaning

Purpose

This training document outlines the procedures for standard residential cleaning by room. The procedures are designed to maintain cleanliness and hygiene in various rooms while ensuring an effective cleaning process.

Description of Work

These procedures apply to all standard residential cleaning tasks performed by the cleaning staff. It covers procedures for bathrooms, bedrooms, hallways, stairs, living rooms, entryways, dining rooms, offices, laundry rooms, and kitchens. We clean these areas in the order that are listed.

Responsibilities

Cleaning Staff: Responsible for executing the cleaning tasks as outlined in this document.

At the Start of Each Day: Make sure that you have clean sets of rags for each home, clean mop heads, dusting pads and that the vacuum does not have lint or hair wrapped around the brushes along with a new vacuum bag.

At the End of Each Day: Using the equipment and supply list, make sure to check that you have all of your equipment and supplies ready for the next day.

Supervisors: Responsible for ensuring that cleaning staff follow the procedure and for providing necessary training.

Reporting Issues

Broken Items: If you notice any items, decorations, appliances or anything else that is broken or if you accidentally break anything you will need to stop, take a photo and report it to the Sunshine Cleaning supervisors by sending a message through WhatsApp and include what happened and any photos you take.
Lock Outs: Normally the clients are home or an access code to their door or garage is provided in the Jobber notes for the cleaning visit. If you arrive at a client’s home and they are not there to let you in or the access code does not work, call your supervisor immediately and send a message through WhatsApp to resolve the issue.

Equipment and Supplies

These are the supplies and equipment that you will need at all times for all cleaning visits.

Cleaning Equipment:

Vacuum cleaner (with hose attachment)
Easy-click handle with dusting pad to sweep and mop floor
Broom
Dustpan
2 Doodlebug scrubbers

Short
Long

Mop
Bucket
Blue hose or white bowl to rinse walls
Squeegee
Toilet brush
White brush
Orange razor blade
Putty knife
Screwdriver
Microfiber rags (1 set of 4 rags per house)

Yellow – Kitchen
Green – Wiping surfaces in any room
Blue – Wiping in Bathrooms
White – Drying in Bathrooms and all mirrors

2 Scrub pads

Green
Blue

4 Dusters

Orange duster – Stairways
Rainbow duster – Furniture tops and narrow areas
Short Yellow Swiffer duster to dust surfaces around knick knacks on furniture tops
Long Yellow Swiffer duster with extension handle for removing cobwebs

S.O.S. steel wool pads

Cleaning Supplies:

Water
Dawn soap all purpose
Disinfectant all purpose
Cream cleaner for toilets & sink
Blue cleaner for showers and tub
Purple degreaser all purpose
Lime-A-Way for water stains
Mr. Clean Magic Eraser
Gray pumice scouring stick
Glass & mirror cleaner
Murphy Soap for wood and vinyl flooring

Step-by-Step Procedures

When you arrive you will start cleaning in the following order. If the home has more than one floor, you will start on the top floor and work your way down. Do not clean rooms out of order.

1. Bathroom Cleaning Procedure

Preparation: You will use a bucket, blue hose, white bowl, squeegee, toilet brush, white brush, orange razor blade, Mr. Clean Magic Eraser, microfiber rags, purple decreaser, Lime-A-Way, cream cleaner, blue cleaner, glass & mirror cleaner, S.O.S steel wool pads, green and blue scrub pads, rainbow duster, both doodlebug scrubbers, broom, and dustpan. You will also get a new trash bag from the client. Fill the bucket halfway with water, adding 2 drops of Dawn soap and 1 squirt of disinfectant. Now you’re ready to start.
Remove Dust and Debris: Remove dust, hair, and lint from sinks, bathtubs, and the toilet using the rainbow duster.
Shake Out Rugs: Shake out the bathroom rugs outside of the bathroom and place them on the floor. Sweep or vacuum the floor.
Soak Tub and Shower: Spray the purple degreaser and blue cleaner on the shower walls, tub, and floor. Apply the cream cleaner to the bottom of the tub or shower floor if necessary. Use the long Doodlebug scrubber to spread the cleaning solutions evenly on all surfaces. Applying the Lime-A-Way to the glass shower walls and door using the blue pad. Let the shower walls, tub, or floor soak, and go to the next step.
Soak Sink and Toilet: Apply the cream cleaner to the sink, faucet, and inside of the toilet bowl. Let them soak and go to the next step.
Scrub Sink and Wipe Surfaces: Use the blue pad to scrub the sink and faucet. Rinse and dry them with the white rag. Then, wet a blue rag with the bucket of water, ring out excess water and wipe down the lower half of the mirrors. Move all items to the front of the countertop and clean the back half of the countertop. Clean the items, then place them in their original positions. Clean the front of the countertops, then wipe the vanity cabinet doors, light switches, door knobs, towel racks and neatly arrange the towels.
Clean Mirror: Wet the blue rag with the bucket of water, wring it out, and wipe the entire mirror. Then spray the mirror with the glass & mirror cleaner and wipe the solution with the white rag.
Clean Toilet Area: Scrub and rinse the toilet bowl with the cream cleaner pad. Then, rinse and ring out the blue rag and wipe down the outside and back of the toilet, seat, and cover. Wipe toilet paper dispenser, plunger, and toilet brush then empty trash and wipe trash can inside and out. Finally, fold the corners of the toilet paper roll.
Scrub Shower Area: Soak the long Doodlebug scrubber in the bucket of water and scrub the walls from top to bottom including the shower floor or bathtub. Scrub faucet fixtures with blue pad. Then, use the blue hose or white bowl to rinse the walls and shower floor or bathtub with hot water. For glass shower walls and doors use the squeegee to remove excess water. Apply glass cleaner to the glass and wipe dry with white microfiber paper. Lastly, dry and shine faucet fixtures with white microfiber paper.
Empty Trash: Use the trash bag and empty the trash and clean the trash can.
Mop Floor: Mop the bathroom floor including corners and edges using the bucket of water and mop.
Replace Rugs: After the floor is dry, place the rugs back in the bathroom.
Final Check: When you’re done, review your work. Check mirrors for streaks, feel the countertops for dirt, or dust. Check corners for crumbs or dirt and make sure there are no cobwebs in the corners.

2. Bedroom Cleaning Procedure

Preparation: Fill a bucket with water and add Murphy soap. Gather a Rainbow duster, green rag and the vacuum cleaner. Keep in mind you will alternate wiping furniture and applying oil on different visits, but never do both at the same time.
Cleaning Furniture:

Dust: Using the rainbow duster, dust furniture, lamps, and window sills.
Wipe Furniture: Wet the green rag with the bucket water, wring it out, and wipe all surfaces including the dresser, nightstand, lamps, bed frame, headboard, and any decorations.

Doors: Wet the green rag with the bucket water, wring it out and wipe down the light switches, and spot clean the door knob and around the door knob.
Wipe Mirror: Spray the mirror with the glass & mirror cleaner and wipe the solution with the white rag.
Empty Trash: Use the same trash bag, empty the trash and clean the trash can.
Vacuum: Vacuum the entire room starting from the far end of the room heading towards the exit door, ensuring corners and under furniture are thoroughly vacuumed.
Final Check: When you’re done, review your work. Check mirrors for streaks, feel the furniture tops for dirt, or dust. Check corners for crumbs or dirt and make sure there are no cobwebs in the corners or windows.

3. Hallway Cleaning Procedure

Preparation: Use the same bucket of water with Murphy soap and gather the same green rag, the rainbow duster, and vacuum cleaner.
Dust Picture Frames: Dust all picture frames on the walls with the rainbow duster.
Wipe Light Switches: Rinse and ring out the green rag and wipe down all light switches.
Vacuum: Vacuum the hallway thoroughly.
Final Check: When you’re done, review your work. Check mirrors for streaks, feel the furniture tops for dirt, or dust. Check corners for crumbs or dirt and make sure there are no cobwebs in the corners or windows.

4. Stair Cleaning Procedure

Preparation: Use the same bucket of water with Murphy soap and gather an orange duster, mop, the same green rag, and the broom or vacuum cleaner.
Dust: Use the orange duster to remove dust and hair from the railings, baseboards, and stairs.
Wipe Railings: Wet the green rag with the bucket water, wring it out and and wipe down the railings, handrails, light switches, and the sides of the stairs.
Vacuum or Sweep Stairs: If the stairs are carpeted, vacuum using the hose attachment. If they are hard surfaces, sweep and mop each stair and baseboard using the bucket water and mop.
Final Check: When you’re done, review your work. Check mirrors for streaks and check corners for crumbs or dirt and make sure there are no cobwebs in the corners or windows.

5. Living Room Cleaning Procedure

Preparation: Throw out the water and refill the bucket with water and Murphy soap. Then gather a Rainbow duster, the same green rag and the vacuum cleaner. Keep in mind you will alternate wiping furniture and applying oil on different visits, but never do both at the same time.
Cleaning Furniture:

Dust: Using the rainbow duster, dust furniture, lamps, and window sills.
Wipe Furniture: Wet the green rag with the bucket water, wring it out, and wipe the tops of all surfaces including the coffee table, end tables, lamps and any decorations.

Wipe Picture Frames and Decorations: Wipe all picture frames and decorations with the green rag.
Clean Couches: Remove pillows, dust the couch with the green rag hitting the couch and pillows. Then replace the pillows neatly.
Vacuum: Vacuum the room thoroughly, including corners, edges and under furniture.
Final Check: When you’re done, review your work. Check mirrors for streaks, feel the furniture tops for dirt, or dust. Check corners for crumbs or dirt and make sure there are no cobwebs in the corners or windows.

7. Dining Room Cleaning Procedure

Preparation: Use the same bucket of water with Murphy soap and gather a Rainbow duster, the same green rag and the vacuum cleaner. Keep in mind you will alternate wiping furniture and applying oil on different visits, but never do both at the same time.
Cleaning Furniture:

Dust: Using the rainbow duster, dust furniture, lamps, and window sills.
Wipe Furniture: Wet the green rag with the bucket water, wring it out, and wipe all surfaces including the light switch, table and chairs legs, backrests, and seats.

Wipe Picture Frames and Decorations: Wipe all picture frames, and decorations with the green rag.
Vacuum or Sweep Floor: If the floor is carpeted, vacuum. If it has hard surfaces, sweep and mop the floor including corners and edges using the bucket water and mop.
Final Check: When you’re done, review your work. Check mirrors for streaks, feel the table top for dirt, or dust. Check corners for crumbs or dirt and make sure there are no cobwebs in the corners or windows.

8. Office Cleaning Procedure

Preparation: Use the same bucket of water with Murphy soap and gather a Rainbow duster, the same green rag and the broom or vacuum cleaner. Keep in mind you will alternate wiping furniture and applying oil on different visits, but never do both at the same time.
Cleaning Furniture:

Dust: Using the rainbow duster, dust furniture, lamps, and window sills.
Wipe Furniture and Electronics: Wet the green rag with the bucket water, wring it out, and wipe down the desk, furniture, computer monitor, keyboard, mouse, telephone, lamp, printer, and chair legs, backrest, and seat. If papers are on top of the desk, do not touch them and only clean the open areas.

Empty Trash: Use the same trash bag, empty the trash and clean the trash can.
Vacuum or Mop: If the floor is carpeted, vacuum. If it has hard surfaces, sweep and mop the floor including corners and edges using the bucket water and mop.
Final Check: When you’re done, review your work. Check mirrors for streaks, feel the furniture tops for dirt, or dust. Check corners for crumbs or dirt and make sure there are no cobwebs in the corners or windows.

9. Laundry Room Cleaning Procedure

Preparation: Refill the bucket with water, adding a small amount of Dawn soap and gather the green rag, green pad, cream cleaner, the broom or vacuum cleaner, and a trash bag.
Wipe Washer and Dryer: Wet the green rag with the bucket water, wring it out, and wipe down the washer and dryer, including the outside and inside of the doors and soap compartments. Wipe the light switches, window sills and spot wipe the room door and door knob.
Empty Trash: Use the same trash bag, empty the trash and clean the trash can.
Wipe Cabinets and Light Fixtures: Wipe down cabinet doors around the handles and light fixtures with a damp rag.
Sweep and Mop: Sweep and mop the floor including corners and edges using the bucket water and mop.
Final Check: When you’re done, review your work. Feel the countertop, washer and dryer for dirt, or dust. Check corners for crumbs or dirt and make sure there are no cobwebs in the corners or windows.

10. Kitchen Cleaning Procedure

Preparation: Fill a bucket with water, adding a small amount of Dawn soap, and disinfectant. Gray Pumice Scouring Stick, Scraper, Razor blade, Screwdriver, Putty Knife
Cleaning Cabinets: Wet a yellow microfiber cloth in the soapy water mixture, wring it out well, and fold it into four parts. Spray the cloth with purple degreaser and clean the cabinet handles and edges, starting from the upper cabinets and moving down.
Cleaning Counters & Backsplash: Move items on the counter to the front. Using a microfiber cloth wet with the soapy water, clean the wall behind the counter, the backsplash, and then clean all items before placing them back in their original positions. Finish by cleaning the front of the counter.

Cleaning Appliances:

Microwave: Wipe the inside and outside of the microwave with a damp microfiber cloth. Use degreaser if needed for grease removal.
Stove: Wipe the stove, including the clock, hood, sides, handles, and front, with a damp microfiber cloth and degreaser. If it’s a gas stove, remove and clean the racks and area underneath.
Refrigerator and Dishwasher: Wipe the exterior surfaces of the refrigerator and dishwasher with a damp microfiber cloth.

Empty Trash: Use the trash bag and empty the trash and clean the trash can.
Cleaning Floors: Remove all area rugs, shaking them out or vacuuming them. Sweep the kitchen floor thoroughly. Mop the floor using the Dawn soap mixture. Continue mopping with clean water until the mop rinses clean. For wooden floors, apply Murphy’s Oil Soap for a polished finish. Replace rugs after the floor is completely dry.
Final Touches: Clean the sink with cream cleaner and pad, rinse thoroughly, and dry with the yellow rag.
Final Check: When you’re done, review your work. Check the appliances for streaks, feel the countertops for dirt, or dust. Check corners for crumbs or dirt and make sure there are no cobwebs in the corners or windows.

11. Packing Up After Each Cleaning Visit

Collect Supplies and Equipment: Use the equipment and supply list to review, making sure you have collected all of the equipment and supplies in the vehicle in order to prevent forgetting anything in the client’s home.
Forgetting Items: If team members forget anything in the client’s home, you are required to return to the client’s home to pick up any equipment or supplies and you will not be paid for the additional time. You will need to do this after your last cleaning of the day.

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